CUSTOMER SERVICE REP, HUMAN OR BOT?
Quick question: When’s the last time you really knew if you were chatting with a real human on a customer service call? Turns out, in more places than you think, it’s not a person at all. It’s AI. That might be fine when you’re asking a dumb question like, “What time do you close?” But what about when you’re dealing with a bank, an insurance company or police report Yes, it matters.
👨🏽⚖️ Laws incoming Utah and California rolled out new rules that say companies have to tell you if you’re talking tp a chatbot instead of a real person. And, in California, cops have to acknowledge if they used AI to write up part of a report. That little disclosure is about trust, transparency and knowing who’s really calling the shots. |